understand

“The most basic of all human needs is the need to understand and be understood. The best way to understand people is to listen to them.”

Johari window

Johari window

Disclosure/Feedback model of awareness

-Cognitive psychological tool used to help people better understand their interpersonal communication and relationships.
- Created by Joseph Luft and Harry Ingham in 1955 , United States.

- A list of 55 adjectives and you and your friends each will pick five or six of the list.

able accepting adaptable bold brave calm caring cheerful clever complex confident

dependable dignified energetic extroverted friendly giving happy helpful idealistic independent ingenious

intelligent introverted kind knowledgeable logical loving mature modest nervous observant organized

patient powerful proud quiet reflective relaxed religious responsive searching self-assertive self-conscious

sensible sentimental shy silly spontaneous sympathetic tense trustworthy warm wise witty

- These adjectives are then mapped onto a grid. A four paned "window," divides personal awareness into four different types, as represented by its four quadrants:

1. "open" things that both I know about myself & you know about me.
2. "blind" things that you know about me, but that I am unaware of.
3. "hidden" things that I know about myself, that you do not know.
4. "unknown" things that neither I know about myself, nor you know about me.

Rapport

Rapport
being on the same "wavelength"


be more persuasive

win friends and influence people

present yourself in a more attractive way

Rapport strategies

• Match Breathing

breathe out when they are speaking and breathe in when they stop talking.

• Mirror Facial Expressions
  

if you have rapport with someone make a slight change in your face ,and see if they follow by making the same face

• State Truisms
  

state something true, unconscious mind will recognize you as a truthful person

• Hypnotic Language Patterns
  

• Descriptive Language

• the Unconscious Hello

Everyone has a unique nonverbal hello

greet a person without giving them your unconscious hello, and when they give you theirs you immediately mirror it back at them

"all situations are unique"

Matching and mirroring , NLP based rapport techniques

Empathy ?

SOON

Who is lying

Can You Tell
Who is lying

Techniques to telling if someone is lying are often used by police, and security experts. This knowledge is also useful for anyone to use in everyday situations where telling the truth from a lie can help

"Sorry I'm late, but I had a flat tire. Really, you wouldn't believe it. My tire was so flat."

Repeating parts of a fabricated story over and over doesn't make them any more factual. Liars are more likely to repeat words and phrases.
Hearing liars' voice, talking with a higher pitch than usual. The change-up is caused by the tension in vocal chords.

Nonverbal communication

Nonverbal communication

Communication through sending and receiving wordless messages

gesture - body language - posture - facial expression - eye contact

Object communication
clothing - hairstyles - architecture - symbols

Paralanguage
voice quality, emotion and speaking style, as well as prosodic features such as rhythm, intonation and stress

written texts
handwriting style - spatial arrangement of words - use of emoticons.

Face-to-face interaction

Environmental conditions where communication takes place
Physical characteristics of the communicators
Behaviors of communicators during interaction

اعرف شـخـصـيـــتــك

Know Yourself

اعرف شـخـصـيـــتــك

ماهو نــوع شـخـصـيـــتــك

كيف تتعامل مع الشخصيات الاخري

الإنسان له شخصية اساسية وشخصيات اخري فرعية

من اصل 4 شخصيات

الشخصية القيادية

الشخصية المعبرة

الشخصية الودودة

الشخصية المحللة

أي صدام بين الشخصيات

دليل على

عدم المرونة في التعامل

حدد شخصيتك و طور اسلوبك

لكي يتناسب مع الشخص الاخر

نقاط القوة والضعف في الشخصيات الاربعة

يتم تقسيم انواع الشخصيات على حسب

مستويات التفاعل والإستجابة مع

المخاطرة

المواجهة

التعاطف مع الاخرين

التعبير عن المشاعر

اتخاذ القرارات

الغضب

تقنيات التواصل

القدرة على التنظيم

رد فعل الشخصيات تجاه الضغوط بنوعيها

عندما توضع الشخصيات تحت الضغوط والمشاكل

يختلف رد الفعل

وللضغوط نوعان

الضغط الاول وهو ضغط بسيط نسبياً

والضغط الثاني وهو ضغط شديد

Can we conteol what our bodies say??

Can we conteol what our bodies say??

Lead

Follow

Equal

Giving orders firmly

confedence

Asking for help

Assessments

Assessments

The use of assessments : facilitate self awareness define strengths and areas for improvement resulting in increasing emotional intelligence and management effectiveness reducing people related problems for helping life goal determination Assessments in Organizations Assessments can provide human resource professionals with insight to guide selection of the right person for the right role, develop and retain high potential employees, facilitate the effectiveness of your management team, create individual and management coaching plans, and build cohesive high performing teams. With assessment information organizations can quickly strategize and address people related challenges and increase overall employee engagement. Individual Assessments Assessments can provide individuals with insight to create self awareness, increase emotional intelligence, improve management and leadership skills, help create a career or retirement transition strategy. Assessments : Myers-Briggs Type Indicator The Myers-Briggs Type Indicator measures an individual's preferences, using four basic scales with opposite poles. The four scales are: (1) extraversion/introversion, (2) sensate/intuitive, (3) thinking/feeling, and (4) judging/perceiving. This information is helpful in areas such as: self-reflection, communication skills, team development and improved leadership effectiveness. Begin Myers-Briggs Assessment you should have 30-45 minutes of uninterupted time available for taking the assessment answer all the questions at one setting--be aware there are no right or wrong answers even though it may be difficult to choose, select only one answer that best indicates your preference when complete, we will receive notice that your profile is available and we will then contact you to discuss your results Herman Brain Dominance Instrument The Herrmann Brain Dominance Instrument identifies your preferred approach to thinking as: emotional, analytical, structural or strategic. This information is helpful in areas such as: self-reflection, communication skills, team development and improved leadership effectiveness. RightPath Assessment The RightPATH Assessment measures six personality factors (Dominance, Extroversion, Compassion, Conscientiousness, Adventurousness and Innovation) to create self awareness and facilitate an increase in emotional intelligence. CPI 260 Leadership Inventory The CPI 260 Leadership Inventory is a leadership development tool used to identify people’s strengths and opportunities for development.

Personality types

Personality types

Personality types من أهم الاختبارات العلمية لمعرفة الطباع هي اختبار Jung الذي يعتمد على ثلاثة طباع، والذي تم تطويره بإضافة الطبع الرابع وذلك بواسطة Myers-Briggs كل طبع من الطباع الأربعة ينقسم إلى صفتين متضادتين، وبتركيب هذه الصفات تخرج النتائج بتقسيم الأشخاص إلى 16 نمط مختلف من أنماط الطباع. الصفات التي تكوّن الطباع تأخذ حروف للاختصار كالآتي: 1. I هي اختصار لكلمة Introvert ومعناها الشخص الذي يميل للحياة الداخلية وعكسها E التي هي اختصار لكلمة Extravert ومعناها الشخص الذي يميل للحياة الخارجية (مع الآخرين). 2. S هي اختصار لكلمة Sensor ومعناها الشخص الذي يعتمد على حواسه الخمسة في التعامل مع العالم وعكسها N التي هي اختصار لكلمة iNtuitive ومعناها الشخص الذي يعتمد على الحدس (أي الإحساس الداخلي). 3. T هي اختصار لكلمة Thinker ومعناها الشخص الذي يميل إلى الاعتماد على ذهنه وعقله وعكسها F التي هي اختصار لكلمة Feeler ومعناها الشخص الذي يميل إلى الاعتماد على قلبه ومشاعره. 4. J هي اختصار لكلمة Judge ومعناها الشخص الذي يميل لأن يحكم على الأشياء ويتخذ القرارات وينظّم حياته ويخطط لها وعكسها P التي هي اختصار لكلمة Perceptive ومعناها الشخص الذي يقبل الأشياء كما هي دون إصدار أحكام ويفضّل التعامل مع القرارات بمرونة. http://www.typelogic.com TM